Refund Policy

This policy applies once paid orders and booked consultations are live. Until payment is connected, no money is collected through the site.

Products (when sales go live)

• You may request a return of unopened, unused products within 7 days of delivery, in original packaging.
• Opened, used, or damaged-by-customer items are not eligible, except where the law requires otherwise (for example a manufacturing defect).
• If we shipped the wrong item or it arrived damaged, contact us within 48 hours of delivery with photos. We will replace or refund.
• Refunds, when approved, go back to the original payment method within 7–10 business days after we receive the return.

Shipping

Outbound shipping on a valid return of a defective or wrong item is borne by us. Returns for change of mind may be net of shipping, as stated on the invoice.

Consultations

• Cancel or reschedule at least 24 hours before the slot for a full refund of any prepaid consultation fee.
• Late cancellation or no-show may forfeit the fee unless we agree otherwise.
• A completed session is not refundable. If the practitioner cannot attend, we will reschedule or refund.

How to ask

Use the consultation page with your order or booking reference, or message us on WhatsApp once that number is published. We will confirm next steps in writing.